FAQs

We operate Monday through Friday from 7 a.m. to 7 p.m., Saturday and Sunday from 9 a.m. to 5 p.m. You're welcome to drop off or collect your pet anytime during these hours. For those needing extra flexibility, we've got a late pick-up service available until 10 p.m. for an additional $10 fee.

Your dog must be current on all required vaccinations including Bordetella (updated every 6 months), DHPP/DAPP, Rabies, Canine Influenza, and Leptospirosis. Please bring proof of vaccinations to your dog's evaluation appointment or have your veterinarian send them directly to us.

Our evaluation process begins with a scheduled appointment where one of our experienced managers will meet you and your dog. Your pup will be gradually introduced to the daycare environment while you watch via our lobby cameras. After about 15 minutes, our manager will discuss how your dog is adjusting. We ask that you stay for the first 15-30 minutes, after which your dog can continue their daycare day at no additional charge.

They may begin attending once they have been spayed or neutered and have completed their full vaccination series.

No appointment necessary! Feel free to come in anytime during our regular hours—we’re always ready to welcome your pup for playtime. The only days we’re closed for daycare are holidays.

Yes! Just give us a call or schedule a reservation through our website whenever you’d like to book your appointment. A deposit equal to one night’s stay is required to secure all boarding reservations, along with a card on file to process payment at the end of the stay. If you’re unable to keep your appointment, your deposit will stay on your account as a credit for future use.

Dogs from the same household are welcome to board together as long as they are similar in size or energy level. For safety, we separate all dogs during mealtimes. If your pups are comfortable eating side by side, just let our team know when you check in.

We're happy to administer basic, non-life-threatening medications to your pet. However, we aren't equipped to provide injections or manage complex medical treatments.

Some dogs may feel a bit more tired for a day or two after a full day of play. They often get plenty of exercise while they are here and tend to stay active for much of the day, even with rest areas available in each playroom, which may be more activity than they are used to at home.

Your dog has round-the-clock access to fresh water throughout their stay at Sam's Green Paw. We maintain several large water bowls in each playroom and refresh them multiple times daily. However, increased activity naturally leads to greater water consumption. Don't be concerned if your dog drinks more than usual upon returning home, though we recommend encouraging them to drink slowly and in small amounts to prevent vomiting.

Yes, your dog is safe in daycare. Dogs may occasionally get minor scuffs during play, similar to children on a playground. They naturally use their mouths and paws and often wrestle with each other on the ground. Our staff closely supervise all playrooms, and all team members complete required training. Because of this supervision and training, injuries are rare.

If your pet needs medical attention during their stay, we will first try to reach you or your emergency contact. If we cannot get in touch and care is needed, we will take your pet to the nearest veterinarian. For urgent situations or after-hours care, we will go to the closest emergency veterinary clinic.

Yes, all daycare and boarding guests must wear a collar with a name tag at all times.

Yes, all dogs must be kept on a leash at all times when arriving and leaving.

If your dog shows signs of a contagious illness, such as coughing, sneezing, or a runny nose, please keep them home until your veterinarian confirms they are no longer contagious. We may request a veterinary note before admitting your dog. If your dog has health concerns or a weakened immune system, consult your veterinarian before boarding. Sam’s Green Paw is not responsible for illness during or after a stay.

Yes, we offer lunch service for dogs. Please bring your dog’s food in a labeled bag or container and let our staff know at drop off. We can also provide Canidae Chicken and Rice for an additional fee if preferred. Daycare dogs are fed in a separate kennel area at lunchtime. They are given rest time afterward before returning to play for proper digestion.

We recommend bringing your dog’s regular food from home since most dogs do best staying on their usual diet and are less likely to experience stomach upset. We can also provide Canidae Chicken and Rice at no extra cost if preferred. If your dog has allergies or special dietary needs, bringing their own food is best. Please pack food in pre-portioned, resealable bags or a sealed container to ensure we have enough for their stay. We have a refrigerator and microwave for special diets. For stays of five days or longer, you may want to increase food portions due to higher activity levels.

We provide comfortable bedding for all overnight guests. If you prefer, you may also bring your dog’s own bed or a favorite blanket from home.

It is normal for dogs to lose a small amount of weight while boarding. They are often more active and excited while playing with other dogs. This leads to more calories burned than at home. Some dogs may also eat less in a new environment, which can contribute to minor weight loss.

If you need to cancel your reservation, it’s as easy as a phone call or email to let us know. There is no penalty.